Support
While guests enjoy a restful evening, like a hotel's own staff, the HDVODINABOX partners never sleep. The solution includes:
- Help Desk and system monitoring 24/7 to ensure prompt response to any guest or services issues.
- On-site support services within a 24-hour, 72-hour or 7-day window depending on the nature of the concern.
- Hardware maintenance to restore any necessary component of the system to conformance
- Software maintenance support such as upgrades, updates, revisions and new releases to the operating system, database and other programs as needed.
- Comprehensive installation, maintenance and support training per an agreed upon schedule that recognizes the hotel staff’s 24/7 demands and limited availability.
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